Effective Date: August 30, 2026
Store Name: Om Shopper (omshopper.com)
At Om Shopper, we want you to love what you buy. If you are not entirely satisfied with your purchase, we are here to help with a straightforward, customer-friendly return and refund process inspired by industry-leading standards.
1. 7-Day Return & Exchange Window
- You can raise a request to return or exchange any eligible product within 7 days from the date of delivery.
- Items must be unused, unwashed, and unblemished, with all original tags, labels, and packaging intact.
2. Eligible Reasons for Return
You can request a return or exchange if:
- You received a defective, damaged, or broken item.
- The product delivered is wrong (mismatch in size, color, design, or quality).
- Parts or items of the order are missing.
- You simply changed your mind or are unsatisfied with the product.
3. How to Raise a Return / Exchange Request
- Go to our website or contact our support team via email/phone with your Order ID and photos of the product (in case of damage or wrong delivery).
- Once your request is verified and approved, our delivery partner will arrange a free pickup from your doorstep.
4. Refund Policy
- Refund Timeline: Once the returned item is picked up and passes our quality check at the warehouse, your refund will be processed within 7 to 10 business days.
- Refund Mode:
- For Prepaid Orders: Refunds are credited back to the original source of payment (Bank Account, UPI, Credit/Debit Card).
- For Cash on Delivery (COD) Orders: Refunds will be transferred securely to your provided bank account or UPI ID.
5. Non-Returnable Items
Certain categories are marked as non-returnable on the product page due to hygiene or safety reasons (e.g., personal care items, innerwear, perishables). Please check individual product listings before purchasing.